Privacy Policy
Last updated: October 15, 2026
1. Information We Collect
We collect information you provide directly, such as your name, email address, and phone number. For seller verification, banking details are collected and processed securely by Stripe. We also collect transaction data, including tickets purchased or listed, payment details (processed securely by Stripe), and delivery emails. To confirm delivery and resolve disputes, we collect and store proof-of-delivery evidence uploaded by sellers (such as screenshots or screen recordings), which may contain emails, names, and ticket details.
2. How We Use Your Information
We use your data to process transactions, verify seller bank accounts for payouts, communicate order updates, provide customer support, and improve our platform. We do not sell your personal data to third parties.
3. Payment Processing
All payments are handled by Stripe. We do not store your full card details. Stripe's privacy policy governs the processing of your payment information.
4. Seller Bank Verification
Sellers must complete secure bank account verification through Stripe Connect onboarding before listing tickets. Banking information is processed by Stripe and is not stored on our servers.
5. Data Sharing
We may share your information with third-party service providers (e.g., Stripe) solely to operate our platform. We may also disclose data when required by law.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services and comply with legal obligations. Proof-of-delivery evidence and transaction records are retained to confirm delivery, support dispute resolution, and protect both buyers and sellers.
7. Your Rights
You have the right to access, correct, or delete your personal data. To make a request, please contact us through the Support section of your account.
8. Contact Us
If you have questions about this Privacy Policy, please reach out through the Support section in your account dashboard.