Terms of Service
Last updated: October 17, 2026
1. Acceptance of Terms
By accessing or using our platform, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.
2. Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract to use this platform.
3. Buyer Responsibilities
Buyers agree to pay the listed price plus applicable fees and taxes. All purchases are final unless the seller fails to deliver. Buyers must provide a valid delivery email address.
4. Seller Responsibilities
Sellers must complete secure bank account verification through our Stripe onboarding before listing tickets. Sellers are required to deliver purchased tickets within 24 hours of a confirmed sale. Failure to deliver may result in account suspension and forfeiture of proceeds.
5. Prohibited Conduct
You may not list counterfeit, invalid, or duplicate tickets. Fraudulent activity, misrepresentation, or abuse of the platform will result in immediate account termination.
6. Fees
A 12% service fee plus applicable taxes are charged to buyers at checkout. These fees are non-refundable except in cases of seller non-delivery.
7. Refunds
Refunds are issued only if a seller fails to deliver tickets within the required timeframe. Disputes must be submitted through the Support section within 48 hours of the event.
8. Proof of Delivery & Transaction Evidence
Submitting proof is highly recommended for every transaction and is your strongest protection. Sellers are required to upload clear evidence of delivery — such as a screenshot or screen recording showing the tickets being transferred to the buyer, including the date, time, and recipient — when marking tickets as sent. Buyers are encouraged to keep all confirmation emails, screenshots, and messages related to their order. In the event of a dispute, our team relies on the evidence submitted by both parties to reach the fairest and most accurate decision. Without sufficient proof, claims become difficult to verify and may be resolved against the party unable to support their position. By using this platform, you acknowledge that providing accurate, timely proof is in your own interest and helps protect both you and the integrity of the marketplace.
9. Seller Accuracy & Wrong Tickets
The Seller is solely responsible for ensuring that the tickets transferred to the Buyer accurately match the event, section, row, and seat details listed in the original sale. The platform acts as a facilitator and is not responsible for verifying the content of tickets transferred through third-party platforms such as Ticketera. Whether or not a Buyer claims the tickets are incorrect upon receipt, the Seller remains contractually obligated to provide the exact tickets listed. If a Buyer reports a discrepancy, the burden of proof rests with the Seller to demonstrate that the tickets transferred fulfill the original listing specifications. Sending incorrect tickets (wrong event, section, row, or seat) constitutes a 'Seller Error': the Seller is not eligible for payout on that order until they have delivered the correct tickets that match the original listing. Once the correct tickets are successfully delivered and confirmed, the Seller becomes eligible for payout. If the Seller is unable or unwilling to provide the correct tickets, the order may be cancelled and refunded at the Seller's expense, with no payout issued, and the Seller's account status may be downgraded or suspended.
10. Limitation of Liability
We are a marketplace platform and are not responsible for the actions of buyers or sellers. Our liability is limited to the amount paid for the transaction in question.
11. Independence & No Affiliation
Padentrovoy is an independent, locally-supported ticket resale marketplace. We are not affiliated with, endorsed by, sponsored by, or connected in any way to Ticketera or any other primary ticket seller, venue, promoter, artist, or event organizer. Our platform exists solely to facilitate people buying and selling tickets safely between one another. All product names, logos, trademarks, and brands referenced on this platform are the property of their respective owners and are used for identification purposes only; such reference does not imply any affiliation or endorsement.
12. Changes to Terms
We reserve the right to update these terms at any time. Continued use of the platform after changes constitutes acceptance of the new terms.
13. Contact
For questions about these terms, please contact us through the Support section in your account dashboard.